Customer Support Specialist

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    TimeTree

    Ideal Candidate

    The ideal candidate is a quick learner who is capable to  resolve any challenges that come up in a timely professional manner. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and come up with improvements based on customer feedback.

    Responsibilities:

    • Responding to customers queries in a timely and accurate way
    • Identifying the best solution for each issue when receiving e-mails/calls/chat queries from customers
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Using troubleshooting IT skills to assist the client
    • Escalate queries, when necessary, to 2nd level of support
    • Constantly communicating with other departments in order to fix the clients’ requests
    • Develop and maintain technical knowledge in order to continuously improve activity
    • Be proactive and suggest improvements based on customers feedback and knowledge

    Qualifications

    • Bachelor’s Degree
    • Experience as a Customer Support Specialist or similar role
    • Experience using help desk software and remote support tools
    • Great command of Microsoft Office and CRM
    • Excellent communication and problem-solving skills
    • Patience and professionalism when handling challenging cases

     

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